Zoom Instructor Guide

Zoom Guide Book

HOST GUIDE

About this Documentation:

In this guide book you’ll be provided with the critical information you need to conduct successful Zoom meetings.

Topics covered in this training:

  1. Technical Things to Know
  2. Best Practices
  3. How to Get Help with Zoom

1. Technical Things to Know

How to Launch Zoom and Start a Meeting

Once you’re set up with a Zoom account, you can access it by signing into the WSE Zoom landing page https://wse.zoom.us/ or by using the meeting client that can also be downloaded from this page. Please see the Zoom Quick Start Guide for more information on signing in and customizing your Zoom account: https://data.ep.jhu.edu/knowledgebase/zoom-quick-start-guide/

The Zoom desktop icon looks like the one below. Double-click on it to launch.

You will need to Sign In if you are Hosting the meeting (unless your co-instructor is hosting the meeting from their location, then you will Join a Meeting with the provided Meeting ID found in Blackboard). You need to sign-in to your account to be able to record a meeting.

Upon launching the software, the main dialog box appears as shown below (also called the “Home” screen).

If you scheduled a meeting it can be found under Meetings. Otherwise Start with Video.

 

On the Home screen, click on Meetings:

Meetings

The “Meeting” tab displays your upcoming scheduled or recurring meetings. NOTE:  The Start button for your Recurring Meeting is below the Meeting ID.

To take action on a scheduled meeting, choose one of the following options:

  • Start: Starts the pre-scheduled meeting listed in your upcoming
  • Edit: Edit or update your scheduled
  • Delete: Selecting delete will permanently delete your scheduled
  • Copy URL: Copy the web link for the so that you can paste it into an email, Blackboard Announcement, etc.

Connecting Audio

You can Join by Computer Audio using your Microphone or Join by Phone. You also have the option to Test your speaker and microphone.

What to Know About Audio

 Feedback

Audio feedback sometimes occurs during large group meetings, but there are a few things you can do to prevent (or at least minimize) distracting feedback.

  • Ask participants to mute their lines until ready to speak
  • Mute all participants if needed
How to Mute Your Audio

Your own audio is muted by clicking on the microphone in the lower left-hand corner of the screen.

                          

Audio is not muted           Audio is muted
 How to Mute Others

As the host you can mute others.

  • Mute an individual by rolling over a name in the participant list and clicking on “Mute”.
  • Mute all participants at once by clicking on the “Mute All”

The Zoom Menu Bar

 The Zoom menu bar appears after you have started a meeting.

You can:

  1. Mute/unmute audio
  2. Stop/start video
  3. Invite more people to join by email, IM, SMS (mobile users) or meeting ID
  4. View a list of participants
  5. Screen share your desktop or specific application window
  6. Conduct a group or private chat
  7. Record the meeting (Cloud or Locally to your computer)
  8. Breakout Rooms – See this guide for more information: https://data.ep.jhu.edu/knowledgebase/zoom-breakout-rooms/
  9. Leave or end the meeting
 Sharing Screen
  1. Clicking on “Share
  2. Click on the item you want to display and then click “OK”. If you want to play a video make sure to check the box to Share the Computer Sound:

When you are done sharing your screen:

 

  1. Clicking “Stop Share
  2. The view immediately switches back to video

Chat

The chat feature provides you and your participants the ability to chat during the session. You can send private chat or group chat messages.

1. Click on Chat

2. Type a message and hit “enter” on your keyboard to send a chat to Everyone. You can also message an individual participant via private chat by clicking on the drop down for To: and selecting an individual’s name.

How to Record a Session

To record a meeting you’ll need to either be the host, or the host must grant permission to record.

Record the session by clicking “Record”

  1. You can record Locally to the computer you are using or to the Cloud. We recommend recording to the Cloud.
  2. Click “Stop Recording” to end the recording (note: this ends the recording but not the meeting).
  3. After the meeting the recording will process and produce an MP4 if you recorded Locally or if you recorded to the Cloud it will send you an email with a link to your recording.
How to End a Meeting

Conclude the meeting by clicking “End Meeting” in the bottom right-hand corner of the menu bar:

2. Best Practices

 “Dos” and “Don’ts’”

The following list of items to be aware of before, during, and while conducting a Zoom session were established to promote a stress-free and successful meeting.

3. How to get Help with Zoom

Be Proactive – Avoid Issues by Updating the Zoom Client When Prompted  You might be prompted to update upon launching the Zoom Client application. Please update if you receive this message. Or you can manually check to see if there are updates.

Please Keep in Mind…

Zoom is a cloud-based service, so no internet connection = no Zoom. If you are or your participant(s) are experiencing internet connection issues, Zoom will not work for you.

For Further Information: The Zoom Web Site Knowledge Base

Would you like to know more about Zoom? For more information, visit their knowledge base: http://support.zoom.us/home.

Common Zoom Troubleshooting Steps for PC

The following steps should be used to help correct any technology issues while using the Zoom system

Audio Issues

 Can’t hear the other participants in the meeting?

  1. Make sure your computer speaker volume is turned up
  2. Make sure your speakers are selected for the active output in Zoom
  • In the Zoom meeting, click the up arrow next to Audio and select Audio Options > Test Computer Mic & Speakers
  • Click the Test Speaker button, if you hear audio this is setup correctly. If you do not hear audio, use the drop down box and select a different output and press Test Speaker again. Repeat this step until you hear audio.

Other participants can’t hear you?

  1. Make sure you have the correct internal/external microphone setup in Zoom
  2. In the Zoom meeting, Choose Audio > Audio Settings
  3. Click the Test Mic button; you should see green bars in the volume meter when you speak
  4. If you do not see the green volume meter bars or hear the audio message you recorded, use the drop down box and select another mic and repeat the process.

Do the other participants hear echo when you talk?

If so, this means that you are the source of the echo. You have two options:

  1. Adjust your microphone sensitivity and, if possible, increase the distance between the microphone and the speakers.
  2. Use a headset or earbuds instead of the speakers so that the voices coming in from other participants aren’t picked up by the mic in your environment. Laptop mics aren’t far enough away from the laptop speakers to avoid sending the sound round and round.

Do you hear echo when other participants talk?

  • If so, then they are the source of the problem. There is really nothing you can do other than ask the person who is the source of the echo to try the options listed above.

Video Issues

Can’t see the other participants in the meeting?

  • Make sure you have installed the Zoom software and are logged into the meeting.

Can the other participants see you?

  • Make sure your camera is turned on, plugged in and selected in Zoom.
  • Make sure your camera is selected in the video section. If it is not, use the drop down to select the correct camera.